Private Policy

Privacy policy

The privacy policy in the following words applies from 25/05/2018.

Respecting your privacy and fulfilling your statutory obligations related to the protection of your personal data, below we explain why and what data we collect and how we process it, and what rights you have for us so that you can be sure that you are safe with us.

1. Who is the Administrator of your personal data?

The administrator of your data is Hippo Przedsiębiorstwo Handlowo-Usługowe Łukasz Katra entered into the Central Register and Information on Economic Activity (CEIDG) under the tax identification number NIP: 6551433181 and REGON: 260209721. Address: 25-658 Kielce, ul. Pawia 7 lok 29

In matters relating to the protection of personal data, you can contact us by writing to our e-mail address

2. For what purpose do we collect your data?

Placing an order or contacting us may involve the need to provide us with your personal data. We keep these data in strict confidentiality and use only for the purposes that we have informed you about. Only you decide what data you provide us with and what we can use.

2.1. Data collected during the registration process

In order to create an account on our website and use its benefits or subscribe to the newsletter, you must register. During registration, we will ask you for your personal details that are necessary for the service you intend to use.

If you express your separate consent, we will also process the data you provide for marketing purposes, that is, the promotion of products from our store.

2.2. Data collected during ordering required for the conclusion and performance of the contract

In order to prepare and shipping placed order and service transactions, provide notifications and necessary information about the order. When placing an order, please provide your personal data for its implementation. Without them, we are unable to handle and send your order.
In the case of after-sales service, handling returns or considering complaints in accordance with the Consumer Rights Act, it may happen that due to the nature of your request, we will have to ask you for other details or personal data. It is not obligatory to provide them, but it may be necessary to perform the actions or fulfill the demands you are making.

2.3. Answering your queries

For inquiries made via the contact form or in the chat application in real time to identify and answer your questions. Without them, we will not be able to provide you with an answer to the inquiry submitted via the form or chat.

2.3. Other Data acquired automatically

When you use our website, we collect and collect information such as: your IP address, request URL, domain name, device ID, browser type, browser language, number of clicks, amount of time spent on individual pages, date and time of using the Website , type and version of the operating system, screen resolution. Data collected in the server logs are used to correctly filter the traffic on our site and eliminate the possibility of spam attacks, temporary server overloads as a result of DDoS attack, blocking virus distribution and malicious code. It is thanks to this that staying on our site is safe.

3. On what basis we process your data

We process all data collected by us in accordance with the purpose for which it was collected and on the basis of applicable law. The basis that authorizes us to process your personal data may be:

- Your consent – Contract / order concluded between us (which is also the provision of electronic services in accordance with the rules of the website) – legal obligation – a legitimate interest pursued by us or by a third party

- Data processing based on consent

Whenever we will ask you for permission to process your personal data, your legal consent will be the legal basis for us to process your data.

- Data processing based on a contract

We will process your data when it is necessary for the conclusion and implementation of the contract / order to which you are a party or if it is necessary to take action on your request, before concluding the contract.

On the same basis, we will also process your data that you provide to us during participation in contests, lotteries and plebiscites organized by us.

- Legal obligation

In certain specific situations, we must process your data due to the need to comply with our legal obligations.
These will be situations in which we must store your data, eg data resulting from invoices issued for tax and accounting reasons, or data provided by you in a relationship in winning competitions.

- A legitimate interest pursued by us or by a third party

Your data will be processed by us when it is necessary for purposes arising from legally justified interests carried out by us or by third parties.

However, we will not process your personal data if it turns out that the superior character of our interests and the above-mentioned the interests of a third party will have your interests or your fundamental rights and freedoms.

On the basis of our legitimate interest, we will process your data for the publication of non-profiled advertisements of our goods, as well as for the purposes of claiming and defending against claims, for evidentiary and archival purposes.

On the basis of our legally legitimate interest, we will also process your personal data for analytical purposes, which will consist in examining and analyzing traffic on our website, conducting market research and surveys. These tests are carried out by ourselves or commissioned to external research companies. The research results are aggregated and, as a rule, anonymised.

4. Is the provision of data mandatory?

In the case of the conclusion and performance of the contract, we collect only the data without which the contract can not be performed. Failure to provide the data necessary for the conclusion and performance of the contract will result in that we will not be able to conclude or perform it with you. This also applies to data that we need to collect due to the legal obligation imposed on us (eg invoice details).

In a situation where we obtain your consent for the processing of personal data, it is completely voluntary. If you do not give your consent, which we ask for then, we will not take any actions that this consent concerns. You can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing by us of your personal data, which we made on the basis of consent before its withdrawal.

5. Who do we share your data with?

In some situations, we pass your personal data to third parties. The recipients of your data are or may be:

- our authorized associates, who, your personal details will be disclosed so that they can perform their duties, eg proper preparation and addressing the orders – entities to which we entrust the performance of services related to the processing of personal data (processors), for example: entities providing analytical services and opinion polls on the Internet, entities performing mailing campaigns, advertising agencies – other data recipients – eg our subcontractors, banks, tax advisors, law firms, courier companies, fast payment companies – public authorities, including the Police, Customs Chamber, law enforcement agencies, in connection with their proceedings

6. How long will we store your data?

The time for which we will store your data depends on the purpose for which it is processed

- If as a result of a contract / order concluded with us or in connection with participation in a contest / plebiscite / lottery, we will process your data for a period of 6 years due to the tax law provisions, due to the time limits for claims and the comments on the provisions of the Gambling Act (lotteries).

- In the remaining scope, with the exception of cookies data, we will process your data until you withdraw your consent, express opposition or until you request the deletion of data, but no longer than for 3 years since your last activity on our site.

Information resulting from cookies will be stored in the browser of your terminal device for a period of 1 year. You can also delete them yourself at any time using the web browser settings

After the indicated time periods, your personal data will be deleted or anonymized.
7. What are your rights?

Due to the processing of your data by us, you have the rights. You can use them as well as get more explanations by contacting us by sending an e-mail to or by mail to the address Hippo PHU ul. Pawia 7 lok 29, 25-658 Kielce.
When writing to us, remember to give us your contact details and preferred form of response.

Due to the processing of your data, you have the right to:

- demand from us access to your personal data and the right to rectify it, delete it (“the right to be forgotten”) – the right to object to the processing of personal data for the purpose of direct marketing, which results in discontinuation of processing of your data for marketing purposes – the right to raise objections for reasons related to your particular situation, if we process your personal data on the basis of a legitimate interest. We will continue processing personal data to the extent necessary, if there is a legitimate reason on our side – the right to transfer data processed in connection with the performance of the contract or based on your consent and the right to limit the processing of data – if the basis for the processing of personal data is your consent, you have the right to withdraw your consent at any time. Withdrawal of consent, however, does not affect the lawfulness of processing by us of your personal data, which we made before its withdrawal

To exercise your permission to withdraw your consent, you can use the email contact

Withdrawal of consent in relation to the regulations will mean the deletion of your account in a given Website and removal of personal data provided by you. However, this does not apply if we are authorized to store this data on a different legal basis, and this does not apply if you exercise the right to limit the processing of your data.

After withdrawal of consent by e-mail, we will send you confirmation of the impact of your statement of withdrawal without delay. Please be advised that processing your withdrawal request may take up to 2 business days after we receive your confirmation.

If you feel that we are processing your personal data that violates the law, you can file a complaint with the supervisory body, which deals with the protection of personal data, after 25 May 2018.

8. Description of the tools of cooperating entities

In order to provide our services and their improvement and analysis, we also use the services and tools of other entities. These entities pursue our goals, but in certain cases they may also use their website to pursue their own goals and goals of their cooperating entities.

Below we present information on the services and tools we use that you should know about regarding the protection of your personal data:


Google Analytics

On our website, we use the Google Analitycs tool provided by Google Inc. based in the USA. This is a webanalytic service that is done by Google (Google is a processor here) for our use of cookies. The information generated by the cookies about your use of the Website, described further here, are transmitted and stored on a Google server in the US. Our site has activated the anonymisation of IP addresses, which results in earlier shortening the IP addresses of Google users in European Union Member States or in other countries that are parties to the Agreement on the European Economic Area. Only exceptionally will be forwarded the full IP address to the Google server in the USA and shortened there. Anonymisation takes place immediately after receiving the data, before it is saved. At our request, Google will use the information obtained in order to verify your use of our services, create reports on their functionality and to provide additional services to our benefit related to the use of digital services or the Internet, in particular Google Analytics reports on the services provided according to criteria demographic and interests. The IP address transmitted by your browser as part of Google Analytics will not be linked to other Google data.

Please be advised that you can prevent the recording of data that was obtained using cookies and data (including the IP address) related to the use of the website by Google, and prevent data processing by Google by downloading and installing the browser plug-in available at: gaoptout?hl=en.


We use the HotJar tool provided by Hotjar Ltd, Level 2, St Julians Business Center, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe, support @ hotjar to save interaction paths with our Services and to conduct service and product surveys. com. It is a tool that anonymously records the activity of randomly selected users of our website. We analyze the data collected by them in the event of a change in the appearance / functionality of our website, assisting in solving problems that users may encounter in order to improve the quality of the website. The list of data collected by our partner can be found here:

Please be advised that you can opt out of monitoring your activity at or by enabling the “do not track” option in your browser settings. (,,)

Facebook pixel

We use the Facebook Pixel to measure the effectiveness of advertising our services through the Facebook platform and to optimize the ads appearing there. It is a tool that helps us measure the effectiveness of ads based on the analysis of actions taken by users on our website. We use the pixel data in the following range:

advertising emission among the right group of recipients,
creating groups of ad recipients,
analyzing what happened as a result of clicking on an ad,
using other Facebook advertising tools.

Information about the data collected by our partner can be found here:, in the “What data collects a pixel?” Tab.

9. Social plugins and chat

On some pages of our website, so-called social plugins for social media such as Facebook, Google+, Pinterest, Twitter. With these functions, you can share or recommend content with your friend from social networking data.

When using these social plugins, like the Facebook “Like” button, the Google+ button or the Pin It button can be downloaded in the following way through these social networks.

When browsing the content of our website, in which the social plugin has been integrated, the social network service establishes a direct connection to the search engine. Through this social website he receives, among others information that you have visited us from a given IP address or device ID. This happens regardless of whether you are currently logged in or registered at any given social networking site.

If you are simultaneously logged in to a given social networking site, the social networking site automatically assigns your visit to the website to your profile. Also, when you use social plugins and, for example, you recommend an article or other content, the social network can assign this information to your profile. If you do not want a social website to assign a visit to our site to your user account, you should log out of the site for the duration of using our site.

We indicate that data downloaded in connection with social plugins can only be exchanged between your browser and the social network operator. We do not have any knowledge about the content of downloaded and transmitted data. For this reason, we recommend that you read the current tips regarding the protection of personal data of the social network operators indicated below.

Our websites use, among others, the so-called. “Like” button from Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbor, Dublin 2 Ireland. Facebook’s privacy policy can be found at:

The Google+ button is operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. The appropriate privacy policy can be found at:

You can also use the Twitter services of Twitter Inc., 795 Folsom St., Suite 600.0 San Francisco, CA 94107; privacy policy at

And also from the Pin It button operated by Pinterest Inc., 651 Brannan Street, San Francisco, CA 94103, USA; privacy policy at

There is also a chat widget available on the website that allows you to talk to a consultant in real-time privacy policy at

10. Children’s privacy

Active use of the site by placing orders and providing personal data is not intended for children under 16 years of age. For these reasons, we would like to inform you that if we find out that we will process personal information about children under the age of 16 without the consent of legal guardians, we will take appropriate steps to delete the data as soon as possible.

We do not knowingly process personal data of children under 16 years of age without the valid consent of their legal guardians.

11. Data security

We attach great importance to the security of personal data processing. We use appropriate technical and organizational measures to protect your data against unauthorized disclosure and access, against accidental or unlawful destruction and loss. No way to transfer data over the Internet and any electronic or physical storage is, however, completely safe.

12. Changes to the privacy policy

Due to the development of the website, implementation of new technologies and possible changes in law or as a result of the process of continuous improvement of the website in the future, we will be able to, and sometimes will have to, make modifications to the Privacy Policy. With each change, a new version of the Privacy Policy will appear on this site and the mention about the change will be published in the news section. The new wording of the Privacy Policy will be effective from the date of its publication. Significant changes will be properly highlighted for the first 30 days from the day of their introduction. For the above reasons, we recommend periodically reviewing the Privacy Policy. For how long since the version applies, you can find out by checking the date of its launch, which is in the header of the document.

Cookies policy
1. In connection with the provision of the content of websites (hereinafter referred to as “Website”) uses the so-called. cookies, i.e. information saved by servers on the user’s end device, which servers can read every time this terminal device is connected, may also use other technologies with functions similar or identical to cookies. In this document, information about cookies also applies to other similar technologies used within our websites. Cookies (so-called “cookies”) are IT data, in particular text files, which are stored on the user’s end device of the website. Cookies usually contain the domain name of the website they come from, the time they are stored on the end device and a unique number.

2. Cookies are used to:

a) adaptation of website content to user preferences and optimization of the use of websites; in particular, these files allow to recognize the user’s device of the website and properly display the website, tailored to his individual needs,

b) creating anonymous statistics that help to understand how website users use websites, which allows improving their structure and content,

c) maintaining the user session of the website (after logging in), thanks to which the user does not have to re-enter their login and password on each subpage of the website,

3. As part of our websites, we may use the following types of cookies:

a) “necessary” cookies, enabling the use of services available as part of the website, e.g. authentication cookies used for services that require authentication on the site,

b) cookies used to ensure security, e.g. used to detect fraud in the field of authentication within the website,

c) cookies, enabling the collection of information on the use of website pages,

d) “functional” cookies, allowing “remembering” the settings selected by the user and personalizing the user interface, eg in terms of the language or region of the user’s origin, size of the font, appearance of the website, etc.,

4. In many cases, software used for browsing websites (web browser) allows cookies to be stored in the user’s end device by default. Website users can change cookie settings at any time. These settings can be changed in particular in such a way as to block the automatic handling of cookies in the settings of the web browser or inform about their every posting in the user’s device of the website. Detailed information about the possibilities and ways of handling cookies are available in the software (web browser) settings. Failure to change the cookie settings means that they will be included in the user’s end device, and thus we will store information on the user’s end device and access this information.

5. Disabling the use of cookies may cause difficulties in the use of certain services on our websites, in particular those requiring login. Disabling the option of accepting cookies does not cause the lack of the ability to read or watch the content posted on the website, subject to those to which access requires login.

6. Cookies may be placed on the end device of the user of the website, and then used by advertisers cooperating with the site, by research companies and multimedia application providers.


This site uses cookies to the service in accordance with the Privacy Policy and Cookies. You can specify the conditions for storage or access cookies on your browser.